Compliance & Concern Program

Ciena Healthcare and its Centers are firmly committed to a high standard of ethics, integrity, professionalism, and compliance as reflected in our Code of Conduct.

Ciena Healthcare and its facilities are firmly committed to a high standard of ethics, integrity, professionalism, and compliance as reflected in our Code of Conduct. We expect our associates, contractors, and vendors to abide by the Code of Conduct when performing their jobs and duties.

Ciena Healthcare has a comprehensive Compliance Program, under the direction of the Ciena Compliance Officer, to ensure and monitor compliance of our Centers and organization with state and federal regulations, Ciena policies and the Code of Conduct. The cornerstones of our Compliance Program are development of standards and policies, ongoing education, auditing and monitoring functions, a Concern Resolution Hotline to communicate compliance concerns directly or anonymously and a prohibition from retaliating against those who raise compliance concerns.

If you have a compliance concern that was not adequately addressed by a Ciena Center or have a concern that you would prefer to be addressed by the Ciena Compliance Officer, please contact the Ciena Concern Resolution Hotline at (877) 243-6248 or complete the Ciena Concern Form below. Concerns may also be emailed to concerns@cienahmi.com, or mailed to:

Ciena Compliance Officer

Ciena Healthcare
4000 Town Center, Ste. 2000
Southfield, MI 48075

Phone: 248-386-0300


Compliance Concern Resolution Form

Please give us the opportunity to address your concerns by completing this form. If you leave your contact information, expect a response in 3-5 business days. The Concern Resolution Form and Hotline can be used by guests, associates, family members, and vendors.

Fields marked with a * must be completed to submit the form.
Information about the Person Requesting Assistance
Are you a resident living in this facility?
Information About Your Concern
Is this an ongoing problem?
Have you contacted us in the past about this issue?* - is required

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